In addition, a comparative study of service quality and customer satisfaction in zambian local and foreign banks shows that expectation of both customers is different (sichinsambwe et al, 2017) despite a large number of studies on banking service quality, there are only a few studies that compare bank service quality among local and foreign. Service quality and customer satisfaction: there is a great deal of discussion and disagreement in the literature about the distinction between service quality and satisfaction. The study found equal level of satisfaction between both bank customers from different regions in the country a similar comparative study on customer satisfaction between. Comparative study about customer care service in between gp and robi” but we have tried to get knowledge by reading the annual report as well as from the internet web site. Affected customer satisfaction which in turn had an impact on customer loyalty gupta and aggarwal (2013) conducted a comparative study in meerut city, india, to evaluate service quality and resultant customer satisfaction in private banks as compared to public.
Customer satisfaction in business to consumer (b2c) e-commerce: a comparative study of turkey and pakistan sahal m sheikh, mehmet basti abstract the world wide web and the medium of internet have invaded the world from all directions and it has transformed the business and economies into series of electronic financial transactions. Rengasamy e, vijaya kg (2006) a comparative study on the service quality and customer satisfaction among private, public and foreign banks the iup journal of marketing management google scholar 16. Mohammed (2013) in his comparative study on crm between airtel and zain concluded that ultimate objective of crm in telecom sector is to provide a comprehensive system to manage customer relations across various touch points in order to maximize customer satisfaction and loyalty customer satisfaction but also leads to increased loyalty.
A comparative study of customer satisfaction in sbi and icici bank banking industry is passing through a challenging phase the demonetisation policy introduced by the government has affected the banking industry to a great extent. A comparative study of factors affecting customer satisfaction in private and public sector hospitals in tehran abolfazl khosravi1 , pare factors affecting customer satisfaction in public and private sector hospitals the study is based on a survey of 385 customers of tehran city hospitals the sampling approach is cluster sampling, which. “a comparative study of sbi and icici banking services with special reference to customers’ preferences of gujarat 5jaspal singh and gagandeepkaur(2009) in “determinants of customer satisfaction: an empirical study of select indian (universal) banks” in which they investigate the.
Customer satisfaction: a comparative study between government and private hospital mohd fahami abas master of science (management) universiti utara malaysia november 201 1 customer satisfaction: a comparative study between government and private hospital. A comparative study of banking services and customer satisfaction in public, private and cooperative banks namuthan, associate professor, department of commerce. The study provides a comparative analysis of the performance of pnb & hdfc banks in meerut region research design descriptive research design has been used for this study and a survey has done for fact-finding inquiries of different kinds comparative study of customer satisfaction in public and private. A comparative study on several national customer satisfaction indices (csi) the relationship between customer satisfaction and loyalty: cross-industry differences total quality management,vol11, no4, 2000  michael d johnson, anders gustafsson, tor wallin andreassen, line lervik & jaesung cha the.
The importance of gaining customers’ satisfaction customer relationship management (crm) supports marketing by selecting target consumers and creating cost-effective this study presents a comparative study of the most used algorithms for predicting customer churn the comparison is held between algorithms from different categories the main. Mani kumari-customer service quality and satisfaction: a comparative study of public and private sector banks european academic research - vol iv, issue 3 / june 2016 2264 changing, fierce market conditions prevalent within the service. A comparative study of customer satisfaction between amazon and flipkart delivers the information about the factors that impacts customer satisfaction to succeed in e-commerce market this paper is an attempt. Comparative study of customer satisfaction between public, private and cooperative sector banks in india 3950 words | 16 pages a comparative study of banking services and customer satisfaction in public, private and cooperative banks namuthan, associate professor, department of commerce, aggovernment arts college, tindivanam, villupuram.
It includes: comparative, study, service, quality, public, sector, banks, private, marketing, research comparative study of service quality of public and private sector banks-analysis of businesses banks companies, products and consumers-report, projects for business administration measuring customer satisfaction is a critical. According to table 1, there is a positive relation between job satisfaction and customer satisfaction (b =051, r= 047, sig= 022)so hypothesis 2 is accepted as b=01 and sig= 001 in the table 1, we can conclude there is a positive relation between job. The major research question identified for this study is to make a comparative analysis of responses of customers of islamic and conventional banks with respect to service quality and customer satisfaction.